Direct website orders
Shipping & Returns
Effective: August 12, 2026
Scope
This policy applies only to purchases made directly from Paper Street Perennials. Purchases made through Amazon, eBay, or another marketplace must be handled under that marketplace's return and refund process.
Order processing and shipping
We will display or communicate expected processing and shipping terms. Delivery dates are estimates, not guarantees. Tracking may be provided when available. Customers are responsible for complete and accurate delivery information. Contact us immediately about an address error; we cannot guarantee changes after fulfillment begins.
Final-sale seed policy
Because seeds are living agricultural products that can be degraded, contaminated, substituted, improperly stored, or mishandled after leaving our control, seed sales are final except for an incorrect item, material defect, or shipping damage verified under this policy, or where a return or refund is required by law. We do not accept returns based on change of mind, excess quantity, planting results, germination, weather, site conditions, or failure to follow planting or storage guidance.
Damage, error, or defect claims
Inspect the shipment promptly. Email service@paperstreetseed.com within 7 calendar days after delivery with your order number, a description, photographs of the shipping package and product, and photographs of any damage or labeling discrepancy. Keep all packaging and contents until the claim is resolved.
We may request additional information or return of the product. If we verify that we shipped the wrong item or that it arrived materially damaged or defective, we may, at our option and as permitted by law, replace it, issue an appropriate refund, or provide another agreed remedy.
Return authorization and condition
All returns require prior written authorization. Authorization does not itself guarantee a refund. Unless we confirm otherwise in writing, an authorized return must be mailed by the deadline in our instructions, unopened, unused, untampered with, and in its original sealed packaging. Unauthorized, late, opened, used, planted, relabeled, damaged, or incomplete returns may be refused without refund or credit.
Unless the return results from our verified error or law requires otherwise, the customer is responsible for return shipping and assumes the risk of return transit. Original shipping charges are nonrefundable except where required by law.
Germination and growing results
We do not accept returns or issue refunds merely because seed did not germinate or perform as expected. Germination and establishment are affected by storage, soil preparation, weeds, planting depth, timing, temperature, water, sunlight, weather, wildlife, disease, and other conditions beyond our control. Any voluntary review of a growing-results concern requires detailed planting information and does not create a warranty or entitlement to refund.
Delivery issues
Report a shipment shown as delivered but not received, or an item damaged in transit, promptly so we can review tracking and available carrier remedies. We may require confirmation of the delivery address, photographs, carrier documentation, or a signed statement. We are not responsible for theft after confirmed delivery or loss caused by an incorrect address supplied by the customer, except as required by law.
Refund timing
Approved refunds are issued to the original payment method. Bank and card processing times vary. We do not issue cash refunds or send a refund to a different payment method or person. We may withhold a discretionary refund until an authorized return is received and inspected, except where law requires earlier action.
Order cancellation
Cancellation requests must be submitted promptly. An order cannot be canceled after it has entered fulfillment or shipped. If we approve cancellation before shipment, the refund is issued to the original payment method. We may cancel an order because of inventory, payment, fraud-prevention, pricing, shipping, or legal concerns.
Contact before a payment dispute
If you believe there is a billing or fulfillment problem, contact service@paperstreetseed.com first and allow us a reasonable opportunity to investigate, except where applicable law gives you an immediate right to dispute. We keep order, tracking, delivery, communication, and policy-acceptance records and may submit them when responding to a chargeback.